Theresa Welsh Resume

     Author / Editor / Business Writer / Web Creator / Technical Writer

Professional Summary

  • Over 20 years experience as a communicator, creating presentations, manuals, help files, reference cards, and web content for Information Technology organizations in the automotive and healthcare sectors
  • Author/co-author of five books, including an award-winning business book and a book about the early software industry
  • Availability

    I am available for temporary assignments as a writer, editor or web content-creator. I can provide:

  • Short-term help with technical writing projects, such as presentations, training documents, quick reference cards and Help systems
  • Writing or editing services for short or book-lengh manuscripts

  • Technical Summary

    Software: Microsoft Office (Word, PowerPoint, Excel); Publishing; ebook creation; Help Systems; Graphics (image editing, scanning, and file conversion software)

    Environments: Web (HTML, XML, CSS, JavaScript, familiar with CGI scripting); Windows; UNIX

    Professional Experience

    2009 to present

    Writer/Photographer     Semi-Retired

    • Create ebooks for sale online. (see Publications section below)
    • Maintain website, (create content, do all coding, manage ads)

    9/07 to 8/09

    Technical Writer     Reliance Software Systems

    • Worked onsite at the Henry Ford Health System in Detroit with IT professionals, creating an Electronic Medical Record (EMR) application.
    • Created an extensive Help system for a web-based EMR, using Adobe RoboHelp; provided writing/editing support for application messages and internal utilities.

      NOTE: I left this position in July 2009 to begin semi-retirement and pursue my own projects.

    5/06 to 8/06

    Documentation Specialist     Sapphire Technologies (assigned to Comerica Bank)
                short-term contract

    • Analyzed an unfinished project to create a website that documents the network infrastructure at Comerica's Livonia Operations Center; presented a written report to the manager suggesting changes and a schedule for completion of the project
    • Following acceptance of the plan, redesigned and coded a new user interface for the website
    • Worked with network engineers to define needed data and determine collection method
    • Trained the network engineers in use of the website

    11/1/04 to 12/05

    Technical Writer      MSX International (assigned to Ford Motor Company)

    • Edited a monthly newsletter (PageMaker and HTML) covering company information and technical topics of interest to scientists and engineers; determined topics, wrote articles, created the layout
    • Managed the content for a support web site and created most of the pages using an HTML editor
    • Created special-topic online newsletters as needed (including one on the implications to Ford of the Sarbanes-Oxley Act)
    • Worked with residents of the Research & Innovation Center to create web pages or web forms, after consulting with them about their specialized needs
    • Worked twice-monthly Help Desk shifts and handled requests for help with Microsoft Office applications, Adobe Acrobat, website creation and in-house software
    • Worked with staff to define and test changes to in-house web-based software
    • Managed a project to create a Business Continuity Plan; arranged meetings; obtained information and put it into a formal structure to be reviewed by stakeholders; completed the document which was used as a model for other IT organizations

    1994 to 11/04

    Technical Writer      Explainamation (assigned to Ford Motor Company)

    • Initiated a monthly newsletter covering business and technical topics of interest to researchers
    • Developed materials and taught a mini-class on how to make better presentations, in response to researchers' need to more effectively demonstrate their work to the rest of the company
    • Received an award in 2001 for work as technical advisor and writer for Ford Research Technically Speaking newsletter which covered Research people and projects
    • Created presentations (using PowerPoint) for the manager and supervisors as needed; worked with many groups at the Research Lab, including the staff working with other auto companies on the "clean car" initiative - created slides for them that were shown in the White House
    • Arranged meetings and kept minutes for the Computer User Advisory Group
    • Coordinated materials for Virtual Collocation Day, created the written program containing summaries of topics and speakers, then created an executive summary of the event

    1994 to 1997

    Consultant      Explainamation (multiple contracts with Ford Motor Company)

    • Edited a newsletter for Product Development (PD) from 1997 to 2000; met with supervisors to determine contents; wrote articles and created the layout; received feedback from audience
    • Edited a newsletter for PD Business Interface; worked with a coordinator to determine topics; created presentations as needed
    • Worked with Ford's Organizational Learning group, arranging seminars, creating a website and developing presentations

    4/90 to 9/93

    Technical Writer       Comprehensive Data Processing (assigned to Ford Motor Co)

    • Designed and wrote reference cards, Help files, and software user and technical guides
    • Attended and documented executive learning sessions
    • Created presentations; coordinated slide show presentations, working with an in-house graphics department or outside service bureau
    • Served on work groups to select desktop publishing and document viewing tools for UNIX workstations; attended demos; developed criteria, evaluated many products

    8/86 to 4/90

    Technical Writer      Electronic Data Systems (EDS)

    • Recommended, installed, and implemented a desktop publishing system for Dealer Systems Documentation team; installed a LAN; supported hardware/software
    • Specified and ordered printing from printing vendors (over $250,000 worth)
    • Created on-screen product demos used at the National Auto Dealers Association show
    • Interviewed and evaluated candidates for technical writing or editing positions
    • Designed and wrote technical manuals for use in auto dealerships.

    1/86 to 8/86

    Owner / Writer      Power Prose

    • Operated a writing service; wrote resumes, letters, and business flyers for customers
    • Used early code-based electronic typesetting to create attractive documents

    1980 - 1985

    Owner / Manager      AlphaBit Communications, Inc

    • Co-owned and managed a software company specializing in word processing software
    • Set up office, hired and supervised employees
    • Designed and wrote all manuals, product announcements, publicity releases, ads, product flyers
    • Published and edited a newsletter for users of the Lazy Writer word processor
    • Demonstrated products; provided top-level product support by phone and mail
    • Worked with Detroit College of Business student intern program, evaluating students who worked as part-time employees.

    prior to 1980

    Free-Lance Writer/Photographer

    • Completed free-lance writing and photography assignments, specializing in publications work; many publication credits for articles that appeared in local and national magazines
    • Operated a photo darkroom
    • Worked for State of Michigan during college as a social services caseworker, then worked as an employment counselor after graduation


    • (2014) Authored an ebook on Detroit's abandoned Packard plant featuring 240 photos with commentary, maps and history. Detroit's Spectacular Ruin: The Packard Plant contains photos by Theresa Welsh and David Welsh taken between 2009 and 2014.
    • (2012) Contributed 28 photos of abandoned buildings in Detroit to Abandoned Cities, a book published in Amsterdam by an architectural society.
    • (2012) Authored an ebook about Post-Industrial Detroit which features 200 photos and narrative illustrating "unconventional tours" inside the Motor City. The book discusses urban exploration, history of Detroit's industrial past and its current state of abandonment, and important buildings, both still in use and in ruins. See the book (A Guide to Post-Industrial Detroit: Unconventional Tours of an Urban Landscape) website:
    • (2007) Authored (along with David Welsh) a book about the early computer software business, Priming the Pump: How TRS-80 Enthusiasts Helped Spark the Computer Revolution. The book has received excellent reviews. Theresa has converted the print book to an ebook and both versions are available. See the book website:
    • (2006) Edited Quantum Pythagoreans by Mike Ivsin, a new book on physics; corrected grammar and offered suggestions on ways to improve the content
    • (2004-05) Edited and revised manuscripts for the Allan Kardec Educational Society (AKES) translated from Portuguese for publication in English-language versions; wrote an Introduction for The Messengers and was a speaker at the booklaunch in August, 2005
    • (2002) Worked on The Role of Business in Modern Society, planned as a college textbook, with Dr. Barbara A. Gutek and Dr. Lee Beach of the University of Arizona.
    • (2000) Co-authored The Brave New Service Strategy with Dr. Barbara A. Gutek, doing interviews and writing all chapters; published by AMACOM; the book was named "one of the thirty best business books of 2000" by Soundview Executive Book Summaries.
          "This is an extremely well-written book. The authors are obviously excellent communicators and give wonderful examples in order to make their points." ( review)
    • (2000) Wrote a novel for young adults, Tara: Initiate of Heliopolis, published in 2000 by Hats Off Books. A short novel for young adults, The Missing Jewelry, is published online.
    • Have published in the journal for Society for Technical Communication (STC), InterComm; past presenter at STC meetings
    • My article, "Year 2000 - We're Not Moving Fast Enough," which appeared in Ford Technically Speaking, was chosen as the best business article of 1998

    Book Reviewer
    I manage and create the content for The Seeker Books website at I am also an active book reviewer on


    BA, Wayne State University; major in English; some graduate work; post-college seminars

    Corporate classes

    • Attended workshop from MIT Associates on Organizational Development; learned techniques for doing Learning Histories, a process for documenting company change efforts; participated in writing a Learning History focusing on a Ford factory; conducted interviews with factory managers and workers, 1997
    • Attended workshops on writing, design and layout at Ford